Relevance verified: 17/04/2026
At Casinia Casino, we take our commitment to player welfare seriously. Gambling is intended to be an enjoyable pastime, and we want every person who plays with us to remain in control of their experience. This page sets out the tools, resources, and support available to all of our UK customers, in line with our obligations under the Gambling Act 2005 and the conditions of our licence issued by the UK Gambling Commission.
Our Licensing Obligations
Casinia Casino holds a licence issued by the UK Gambling Commission, the regulatory body responsible for overseeing all commercial gambling in Great Britain. Our operations are governed by the Licence Conditions and Codes of Practice (LCCP), which set out strict requirements around player protection, fair play, and responsible gambling. These are not optional standards for us. They are the foundation of how we operate.
You can verify the status of any UK gambling licence at any time using the UK Gambling Commission’s public register, available at gamblingcommission.gov.uk.
Gambling Must Be a Choice, Not a Compulsion
For the vast majority of people, gambling is a leisure activity with no lasting negative consequences. However, for some players, gambling can become difficult to control. Casinia Casino recognises that this is a genuine risk, and we are committed to helping customers identify warning signs early and access appropriate support without delay.
Problem gambling does not always look the same. Some of the signs that gambling may no longer be a source of entertainment include:
- Spending more money on gambling than you can comfortably afford to lose
- Borrowing money or selling possessions to fund gambling activity
- Feeling irritable, anxious, or preoccupied when not gambling
- Trying to win back losses by continuing to play
- Neglecting work, family, or personal responsibilities in favour of gambling
- Keeping gambling habits secret from friends or family
- Finding it difficult to stop, even when you want to
If any of these patterns sound familiar, we strongly encourage you to use the tools available in your account and to reach out to one of the support organisations listed further down this page.
Tools Available in Your Account
Casinia Casino provides a full suite of responsible gambling tools directly within your player account. These tools are available at any time and can be applied instantly where the change limits your activity. Requests to increase limits are subject to a cooling-off period before they take effect, in line with UKGC requirements.
Deposit Limits You can set a daily, weekly, or monthly cap on the total amount you deposit into your Casinia Casino account. Once a limit is in place, it applies immediately. Any request to raise a limit will only take effect after a 24-hour cooling-off period.
Loss Limits Loss limits allow you to restrict the amount you can lose over a given time period. This is a practical way to keep gambling within a budget you are comfortable with.
Wagering Limits You can restrict the total amount you wager over a defined period, giving you control over how much activity you engage in regardless of wins or losses.
Session Time Limits You can set a maximum duration for each gambling session. Once your chosen time has elapsed, you will be logged out automatically.
Reality Checks Reality check notifications can be set to appear at regular intervals during your session. These prompts display how long you have been playing and give you the option to pause or stop.
Cooling-Off Periods If you want a short break from gambling, you can apply a cooling-off period of between 24 hours and six weeks. During this time, your account will be temporarily suspended and you will not be able to log in or deposit.
Self-Exclusion If you feel you need a longer break, you can self-exclude from Casinia Casino for a minimum period of six months. Self-exclusion is a formal, binding restriction. During the exclusion period, you will not be able to access your account, receive marketing communications, or make deposits. Once a self-exclusion is applied, it cannot be reversed until the minimum period has passed and you have confirmed in writing that you wish to return.
To apply any of these tools, log in to your account and navigate to the Responsible Gambling section. Alternatively, contact our support team directly at [email protected] or via live chat, and we will apply restrictions on your behalf.
GamStop: The National Self-Exclusion Scheme
GamStop is the national self-exclusion scheme for online gambling in Great Britain. By registering with GamStop at gamstop.co.uk, you can exclude yourself from all UK-licensed gambling websites and apps in a single step, free of charge.
Casinia Casino is registered with GamStop. Any customer who has self-excluded through the scheme will be automatically blocked from accessing our site. We strongly recommend GamStop for anyone who wants a comprehensive break from online gambling across multiple platforms simultaneously.
Blocking Software
Alongside account-level tools and GamStop, you may wish to install gambling-blocking software on your devices. These third-party tools can filter gambling content across browsers and apps without requiring you to manage restrictions site by site. Options used widely by UK customers include:
- Gamban (gamban.com): Blocks gambling sites and apps across all devices
- BetBlocker (betblocker.org): A free service that blocks access to thousands of gambling websites
- Net Nanny and Cybereason: Broader filtering tools that can be configured to block gambling content
We do not profit from recommending these tools. We mention them because we believe they are genuinely useful for customers who want additional layers of protection.
Support Organisations
If you are concerned about your own gambling, or about someone else’s, free and confidential support is available from several established organisations in the UK.
National Gambling Helpline Operated by GamCare, the National Gambling Helpline is available 24 hours a day, seven days a week. Telephone: 0808 8020 133 Online chat: gamcare.org.uk
GamCare GamCare provides information, advice, and free counselling for anyone affected by problem gambling. Services are available online, by telephone, and in person across the UK. Website: gamcare.org.uk
BeGambleAware BeGambleAware is a leading charity supporting safer gambling in Great Britain. Their website offers self-assessment tools, advice, and signposting to treatment services. Website: begambleaware.org
Gamblers Anonymous Gamblers Anonymous is a peer support fellowship for people who believe they have a gambling problem. Meetings are held regularly across the UK. Website: gamblersanonymous.org.uk
GamTalk GamTalk is an online peer support forum moderated by trained facilitators, offering a safe space to talk about gambling-related concerns. Website: gamtalk.org
Gordon Moody Gordon Moody provides residential treatment programmes and online recovery support for people with severe gambling difficulties. Website: gordonmoody.org.uk
All of the above services are independent of Casinia Casino. There is no cost to you for contacting them.
Protecting Children and Young People
No person under the age of 18 may open an account or gamble with Casinia Casino. This is a legal requirement under the Gambling Act 2005, and we take age verification seriously.
All new customers are required to verify their age and identity before they can deposit funds or play for real money. We use automated verification tools as well as manual document checks to confirm that every customer meets the minimum age requirement.
We strongly recommend that parents and guardians take steps to prevent children from accessing gambling content online. If you share a device with a child, consider using parental control software or device-level restrictions to block gambling websites. The NSPCC’s Net Aware resource and the Internet Matters organisation both offer practical guidance for families on managing children’s access to online content.
If you have any reason to believe that a person under 18 has accessed a Casinia Casino account, please contact us immediately at [email protected].
Financial Harm and Affordability
UK Gambling Commission rules require operators to take account of the financial circumstances of their customers. We monitor player behaviour for signs of potential harm and may, in accordance with our LCCP obligations, contact customers or apply restrictions where we have reason to believe that continued gambling poses a financial risk.
We will never encourage you to chase losses. Our communications are designed to support enjoyment within your means, and we will never contact you with promotional material during a self-exclusion period or cooling-off period.
If you are experiencing financial difficulty, the following organisations can offer free, independent advice:
- StepChange Debt Charity (stepchange.org), telephone 0800 138 1111
- Citizens Advice (citizensadvice.org.uk), available nationally with local offices across England, Wales, and Scotland
- National Debtline (nationaldebtline.org), telephone 0808 808 4000
Our Approach to Marketing
Casinia Casino does not direct gambling advertising at people who have self-excluded or who have applied a cooling-off period. We do not target marketing at individuals who have shown indicators of harm. Our promotional communications comply with the advertising standards set by the Advertising Standards Authority and the UK Gambling Commission, and we do not use content that is likely to appeal to children.
Contacting Us
If you wish to apply responsible gambling tools, ask a question about your account, or raise a concern about your own or someone else’s gambling, please contact our customer support team:
Email: [email protected] Live Chat: Available 24 hours a day, seven days a week via the chat icon on our website
We aim to respond to all email enquiries within 24 hours. Requests to apply restrictions such as self-exclusion or cooling-off periods are actioned as a priority and will be applied as soon as possible after your request is received.
Gambling should be enjoyable. If it stops being that, help is closer than you might think. We are here to support you.