Privacy Policy

Who We Are

Casinia Casino UK operates this website at casinia-casino-uk.com. We are committed to handling your personal information with care, and this Privacy Policy explains exactly what we collect, why we collect it, how long we keep it, and what rights you have over it.

We act as the data controller in respect of the personal information you provide to us through this website. If you have any questions about how we handle your data, you can contact us at any time by writing to [email protected].

The Legal Framework We Follow

This Privacy Policy has been prepared in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations 2003 (PECR). As a casino operating for UK-based players, we are also bound by the requirements of the UK Gambling Commission, which places specific obligations on us regarding player identification, anti-money laundering checks, and responsible gambling protections.

Everything we do with your personal data has a lawful basis. We do not collect information for the sake of it, and we do not keep it longer than necessary.

What Information We Collect

When you register an account, make a deposit, claim a promotion, or contact our support team, we collect personal information. The categories of data we may hold about you include:

Identity information such as your full name, date of birth, username, and copies of identification documents including passports, driving licences, or national identity cards.

Contact details including your email address, postal address, and telephone number.

Financial information such as your payment card details, bank account information, e-wallet identifiers, transaction history, deposits, withdrawals, and betting records.

Verification documents including proof of address (for example, utility bills or bank statements), source of funds documentation, and any additional information required to satisfy our Know Your Customer (KYC) obligations.

Usage data covering your login times, pages visited, device type, IP address, browser information, session duration, game history, and the frequency and value of your gambling activity.

Communications including the content of emails, live chat transcripts, and any other messages you exchange with us.

Responsible gambling information such as self-exclusion requests, deposit limits you have set, cooling-off periods, and any information you share with us voluntarily about your gambling behaviour.

Why We Collect Your Information and Our Legal Bases

We rely on several lawful bases under UK GDPR to process your personal data, depending on the purpose.

Contractual necessity. When you create an account with us, a contract is formed. We need your personal data to open and manage your account, process transactions, provide access to games, and deliver customer support. Without this information, we cannot fulfil our obligations to you.

Legal obligation. As a casino operating for UK players, we are required by law to verify your identity and age before you can gamble with us. We are also required to conduct ongoing monitoring of your account in line with the Proceeds of Crime Act 2002 and the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017. Age verification is mandatory under the Gambling Act 2005, and we must comply fully before allowing any real-money play. We cannot waive these obligations, and refusing to provide the required documentation will prevent you from accessing gambling services.

Legitimate interests. We process certain data to detect and prevent fraud, protect the security of our platform, analyse gameplay patterns to identify potential problem gambling, and improve the overall quality of our services. We carry out balancing tests to ensure our legitimate interests do not override your rights and freedoms.

Consent. Where we send you marketing communications by email or SMS, we do so only with your prior consent. You can withdraw this consent at any time by clicking the unsubscribe link in any marketing email or by contacting us at [email protected]. Withdrawing consent does not affect the lawfulness of any processing carried out before you withdrew it.

Responsible Gambling and Sensitive Processing

We take problem gambling seriously. Where you contact us to set deposit limits, request a self-exclusion, or raise concerns about your gambling, we record and process that information to ensure we act on your instructions promptly and correctly.

If you register with GAMSTOP, the national self-exclusion scheme for online gambling in Great Britain, we are required to honour your self-exclusion and will not knowingly allow you to create or access an account during your exclusion period. We share data with GAMSTOP and similar regulatory bodies as required by our obligations under UK Gambling Commission licence conditions.

We may also proactively identify accounts showing patterns associated with gambling-related harm and take steps including restricting activity or reaching out to offer support. This forms part of our commitment to the UK Gambling Commission’s requirements on customer interaction and safer gambling.

Age Verification

We are strictly prohibited from allowing anyone under the age of 18 to gamble on our platform. Before you can deposit or play for real money, we will verify that you meet the legal age requirement. This may involve checking your details against third-party age verification databases or requesting documentary proof of your date of birth. Any information collected solely for age verification purposes is handled in accordance with this Privacy Policy and is not used for any unrelated purpose.

How We Share Your Information

We do not sell your personal data to third parties. However, we do share it in the following circumstances:

Service providers and processors. We work with a number of trusted third parties who carry out functions on our behalf, including payment processors, identity verification services, fraud prevention agencies, IT infrastructure providers, and customer support platforms. These parties act as data processors and are bound by contractual obligations to process your data only on our instructions and to maintain appropriate security measures.

Regulatory and law enforcement bodies. We are required to share information with the UK Gambling Commission, HM Revenue and Customs, the National Crime Agency, law enforcement agencies, and other public authorities where required or permitted by law. This includes reporting suspicious activity under anti-money laundering legislation.

Fraud prevention agencies. We may share your information with fraud prevention agencies, and if fraud is identified, that information may be used to prevent future fraud and money laundering. Details of any fraud will be made available to other organisations.

Business transfers. In the event of a merger, acquisition, or sale of all or part of our business, your personal data may be transferred as part of that transaction. We will notify you in advance if this occurs and if it affects your rights under this Privacy Policy.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to make the site function correctly, remember your preferences, and help us understand how users navigate the platform.

Strictly necessary cookies are required for core site functionality such as logging into your account and maintaining your session. You cannot opt out of these without affecting your ability to use the website.

Analytical cookies help us understand how visitors use our site, which pages are visited most frequently, and where errors occur. We use this information to improve performance and user experience.

Marketing cookies allow us to deliver relevant advertising and track the effectiveness of our campaigns. These are only set with your consent.

You can manage your cookie preferences through the cookie consent tool displayed when you first visit our site, and you can update your choices at any time through your browser settings. Please be aware that disabling cookies may affect how parts of this website behave.

Data Retention

We keep your personal data for as long as your account remains open and for a period afterwards in line with our legal and regulatory obligations. Under anti-money laundering legislation, we are typically required to retain records for a minimum of five years from the end of the business relationship. In some circumstances, we may be required to hold records for longer if there is an ongoing investigation or legal proceeding.

Where data is no longer required for any lawful purpose, we will delete or anonymise it securely.

International Data Transfers

Some of our service providers are based outside the UK. Where we transfer your personal data to a country that does not offer an equivalent level of data protection, we take steps to ensure that appropriate safeguards are in place, such as using standard contractual clauses approved by the Information Commissioner’s Office (ICO), or transferring only to countries subject to adequacy decisions. You may request further information about the specific safeguards in place by contacting us at [email protected].

Your Rights Under UK GDPR

You have a number of rights in relation to the personal data we hold about you. These are:

The right to access. You can request a copy of the personal data we hold about you. We will respond within one month of receiving your request.

The right to rectification. If the information we hold is inaccurate or incomplete, you can ask us to correct it.

The right to erasure. In certain circumstances, you can ask us to delete your personal data. This right does not apply where we are required to retain data for legal or regulatory reasons.

The right to restrict processing. You can ask us to pause the processing of your data in certain situations, for example while a dispute about accuracy is resolved.

The right to data portability. Where we process your data by automated means on the basis of a contract or consent, you can ask us to provide a copy in a structured, machine-readable format.

The right to object. You can object to processing based on our legitimate interests, including direct marketing. Where you object to marketing, we will stop processing immediately.

Rights in relation to automated decision-making. We may use automated systems to carry out certain checks including identity verification and fraud detection. If a decision with significant effects on you is made solely by automated means, you have the right to request human review of that decision. To exercise any of these rights, please write to us at [email protected]. We will not charge a fee for reasonable requests, and we will always respond within the statutory timeframe.

Security

We maintain appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. Our platform uses SSL encryption to protect data in transit, and access to personal data within our organisation is restricted to those who genuinely need it to carry out their duties. Despite these measures, no transmission of data over the internet is entirely without risk, and we encourage you to use a strong, unique password for your account and to log out after each session.

If you suspect that your account has been compromised, please contact us immediately at [email protected].

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. Where we make material changes, we will notify you by email or by posting a prominent notice on our website before the changes take effect. We encourage you to review this page periodically to stay informed about how we handle your data.

How to Complain

If you are unhappy with how we have handled your personal data, please contact us in the first instance at [email protected]. We will investigate your concern and respond as promptly as possible.

If you remain unsatisfied after raising the matter with us, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection matters. The ICO can be reached at https://ico.org.uk or by calling 0303 123 1113.

Contact Us

For any questions, requests, or concerns relating to this Privacy Policy or the way we handle your personal data, please reach out to us at:

Email: [email protected] Website: https://casinia-casino-uk.com